Remote QA Specialist: Data-Driven Coach for Quality & CSAT

Peak Support LLC; Philippines; Remote; PHP 300,000 - 540,000; Full time

Job summary

Peak Support LLC in the Philippines is seeking a Quality Assurance Specialist to audit calls and tickets, ensuring adherence to quality standards. The role offers fully remote work with flexible schedules and collaboration across verticals.

You’ll coach teammates, analyze data for CSAT improvements, and prepare weekly QA reports for stakeholders. A strong QA background and proficiency in Google Sheets and Excel are preferred.

Qualifications

• Reliable and flexible with changing schedules.
• Good communication and collaboration skills.
• Strong eye for detail with QA background.
• Average proficiency in Google Sheets and Excel.

Responsibilities

• Audit calls and tickets to ensure quality standards.
• Coach team members based on audit findings in weekly sessions.
• Analyze data to identify trends and CSAT improvements.
• Collaborate with leads on coaching and development initiatives.
• Prepare and send weekly QA reports to stakeholders.
• Hold QA calibration sessions with leads weekly or bi-weekly.
• Perform ad hoc QA tasks as needed.

Skills

Reliability

Flexibility

Communication

Attention to detail

Google Sheets

Microsoft Excel

Quality Assurance

Job description

Peak Support LLC in the Philippines is seeking a Quality Assurance Specialist to audit calls and tickets, ensuring adherence to quality standards. The role offers fully remote work with flexible schedules and collaboration across verticals.

You’ll coach teammates, analyze data for CSAT improvements, and prepare weekly QA reports for stakeholders. A strong QA background and proficiency in Google Sheets and Excel are preferred.