Remote PropertyMe Support Specialist — Mandarin & English

Boomering inc; Angeles; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary

Work equipment

HMO on first day

Medical assessment

Leave entitlements

Performance reviews

Referral incentives

Employee loans

Social clubs

Company events

Statutory benefits

Job summary

Boomering is seeking a PropertyMe Support Specialist / Property Management Assistant (Mandarin & English) to support Australian residential portfolios remotely from the Philippines. The role focuses on triage, tenancy administration, maintenance coordination, and communication with landlords, tenants, and contractors using PropertyMe.

The ideal candidate has 2–3+ years’ Australian property management experience, strong English; Mandarin preferred.

Qualifications

• Industry Experience: 2–3+ years supporting Australian residential property management portfolios (NSW framework experience preferred).
• Software Proficiency: Hands-on proficiency in PropertyMe (Trust accounting, Inspection Scheduling, Work Orders, Automation Studio).
• Legislative Knowledge: Familiarity with standard NSW residential tenancy guidelines, entry notice periods, and bond administration concepts.
• Communication Skills: Exceptional written and verbal English skills for direct owner, tenant, and tradesperson interaction.
• Efficiency & Accuracy: High attention to detail in trust reconciliation, record-keeping, and document preparation.
• Strong English communication skills.
• Mandarin speaking preferred.
• Familiarity with NSW residential tenancy legislation and leasing procedures.
• Experience preparing tenancy agreements.

Responsibilities

• Morning Kickoff & Triage: Review the incoming emails in PropertyMe each morning and assign them to the appropriate Property Manager.
• Handle simple enquiries directly, such as providing rental statements to tenants or landlords.
• Trust Accounting & Arrears: Assist with following up on rent arrears after trust entries are completed by Sydney office.
• Maintenance & Trade Desk: Add invoice and bill entry as part of daily responsibilities; log and categorize maintenance requests.
• Work Order Creation: Issue detailed work orders to approved contractors, within owner spending limits.
• Status Tracking: Follow up with tradespeople on quotes, access dates, and invoices.
• Tenancy & Lease Administration: Pre-screen applications, run background checks, establish tenant files, track lease expirations, draft renewal agreements.
• Communication Desk: Field routine inquiries from tenants and owners regarding lease terms, receipts, or updates.
• Inspections & Compliance Support: Schedule routine inspections, issue automated notices, and upload reports to portfolio owners.
• Compliance Auditing: Ensure smoke alarm, pool safety, and gas/electrical checks remain up to date.

Skills

English communication

Mandarin speaking

Attention to detail

Customer service

Tools

PropertyMe

Job description

Boomering is seeking a PropertyMe Support Specialist / Property Management Assistant (Mandarin & English) to support Australian residential portfolios remotely from the Philippines. The role focuses on triage, tenancy administration, maintenance coordination, and communication with landlords, tenants, and contractors using PropertyMe.

The ideal candidate has 2–3+ years’ Australian property management experience, strong English; Mandarin preferred.