Remote Pre-Sales Response & Proposals Specialist

Sophos; Makati; Hybrid; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Remote-first working model

Hybrid options in some roles

Diversity and inclusion networks

Annual charity and fundraising Initi"

Job summary

Sophos is seeking an early-career Support Specialist to join the Global Sales Engineering team, primarily remote from Manila, Philippines, with occasional in-office attendance. You will help prepare, coordinate, and maintain customer-focused response content for RFPs, RFIs, and security questionnaires, collaborating with sales engineers and SMEs worldwide.

You will work in a hybrid/global environment, leveraging knowledge libraries and AI tools to ensure accurate, timely responses and continuous

Qualifications

• Bachelor’s degree or equivalent relevant education, certification, or work experience.
• Experience with Endpoint is required for this role.
• Up to two years of relevant experience preferred, including exposure to proposal support, sales operations, customer response management, cybersecurity, enterprise software, knowledge management, or technical documentation.
• Strong written and verbal English communication skills, with the ability to write clearly, organize information, and adapt content for customer-facing use.
• Excellent attention to detail, follow-through, and organizational skills, with the ability to manage multiple priorities, deadlines, and stakeholder inputs.
• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Comfort working with structured content, templates, repositories, collaboration platforms, and AI-enabled productivity or knowledge tools.
• Interest in cybersecurity, technical content, proposal operations, sales enablement, knowledge management, process improvement, or customer-facing technical communication.
• Familiarity with RFPs, RFIs, DDQs, security questionnaires, cybersecurity concepts, enterprise software, or knowledge management platforms is an asset

Responsibilities

• Assist with the preparation, coordination, formatting, review, and maintenance of RFPs, RFIs, DDQs, security questionnaires, tenders, proposals, and related customer response documents.
• Use approved content, templates, response libraries, and knowledge sources to support accurate, complete, consistent, and submission-ready responses.
• Coordinate with Sales Engineers, Sales teams, and internal subject matter experts to clarify requirements, gather information, resolve open questions, and track dependencies.
• Identify missing, outdated, duplicate, or inconsistent content and elevate gaps, risks, or unusual requests to the appropriate owner for review.
• Maintain SharePoint repositories, response libraries, templates, completed submissions, reusable content, and supporting documentation in line with naming, classification, and governance standards.
• Support AI-enabled knowledge tools by assisting with content preparation, tagging, validation, testing, and quality review of retrieved or generated responses.
• Track assigned requests, deadlines, owners, status updates, and completion evidence using approved operational tools and team processes.
• Contribute to reporting, process documentation, knowledge transfer, training materials, and continuous improvement activities that improve response quality and team efficiency.

Skills

English communication

Attention to detail

Organizational skills

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

SharePoint

Teams

Job description

Sophos is seeking an early-career Support Specialist to join the Global Sales Engineering team, primarily remote from Manila, Philippines, with occasional in-office attendance. You will help prepare, coordinate, and maintain customer-focused response content for RFPs, RFIs, and security questionnaires, collaborating with sales engineers and SMEs worldwide.

You will work in a hybrid/global environment, leveraging knowledge libraries and AI tools to ensure accurate, timely responses and continuous