Remote Payroll & Billing Specialist (Homecare)

Peak Support Global Enterprise; Philippines; Remote; PHP 201,000 - 335,000; Full time

Job summary

Peak Support is seeking an accounting support specialist to process employee payroll, manage client invoices, and maintain accurate financial records. You will support caregivers, clients, and internal teams with payroll and billing inquiries, ensuring timely and precise processing.

This role emphasizes transactional processing, data accuracy, and exceptional service. Experience with payroll software and Excel is valued, and you will collaborate across departments to improve efficiency while

Qualifications

• Experience with payroll processing.
• Experience with client invoicing and billing.
• Experience using Alaya Care (preferred but not required).
• Experience with Paychecks or similar payroll software.
• Intermediate Microsoft Excel skills.
• Healthcare, home care, staffing, or service industry experience is a plus.
• Ability to handle highly sensitive payroll data with discretion.
• Strong time-management skills to meet deadlines.
• Basic understanding of accounts receivable workflows.
• Familiarity with processing adjustments, credit memos, or retroactive pay changes.

Responsibilities

• Process employee payroll accurately and on schedule.
• Prepare, review, and issue client invoices based on authorized services and billing requirements.
• Verify payroll and billing data to ensure accuracy and completeness.
• Investigate and resolve payroll, invoicing, and billing discrepancies.
• Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns.
• Research issues, provide timely resolutions, and investigate complex matters when necessary.
• Maintain accurate payroll, invoicing, and billing records.
• Generate reports using Microsoft Excel and internal systems.
• Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate.
• Identify opportunities to improve the efficiency and accuracy of payroll and billing processes.
• Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time.
• Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables.
• Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved.
• Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).

Skills

Payroll processing

Client invoicing

Data confidentiality

Time management

Customer service

Tools

Alaya Care

Paychecks

Microsoft Excel

Job description

Peak Support is seeking an accounting support specialist to process employee payroll, manage client invoices, and maintain accurate financial records. You will support caregivers, clients, and internal teams with payroll and billing inquiries, ensuring timely and precise processing.

This role emphasizes transactional processing, data accuracy, and exceptional service. Experience with payroll software and Excel is valued, and you will collaborate across departments to improve efficiency while