Remote Patient Benefits Advocate

iRhythm Technologies, Inc.; Manila; On-site; PHP 267,840 - 468,720; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Customer Care Advocate to join our high-volume inbound Contact Center. You will verify insurance, estimate patient costs, and discuss payment options with patients.

You’ll document activities in Salesforce and support cross-functional needs while maintaining HIPAA compliance. The role emphasizes benefits investigations, financial counseling, and delivering high-quality service in a remote work environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare customer service experience.
• Experience in a high-volume contact center.
• Proficient with Microsoft Office and virtual collaboration tools.
• Strong verbal and written communication skills.

Responsibilities

• Answer inbound calls in a high-volume contact center.
• Provide benefits investigations and estimate patient responsibility.
• Make outbound calls to patients or accounts.
• Document all details in Salesforce and update patient records.
• Assist with inquiries and route to appropriate department.

Skills

Communication

Customer Service

Adaptability

Team Collaboration

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Salesforce

Outlook

Teams

Job description

iRhythm Technologies, Inc. is seeking a Customer Care Advocate to join our high-volume inbound Contact Center. You will verify insurance, estimate patient costs, and discuss payment options with patients.

You’ll document activities in Salesforce and support cross-functional needs while maintaining HIPAA compliance. The role emphasizes benefits investigations, financial counseling, and delivering high-quality service in a remote work environment.