Remote Outbound Appointment Setter – Property Owners

Royal York Property Management, inc.; Cebu City; Remote; PHP 1,823,000 - 2,279,000; Full time

Job summary

Royal York Property Management, inc. is seeking an Outbound Call Center Representative to engage residential property owners about the rental-guarantee program. You will contact owner leads via an automatic dialer, qualify for live transfers, and connect with a Royal York sales representative. Final sales decisions are not made by you.

You will meet hourly targets, handle objections professionally, and maintain accurate call notes while working remotely during U.S. Eastern Time business hours.

Qualifications

• Three or more years in outbound call center, telesales, appointment setting, lead gen, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to stay calm with skeptical or difficult property owners.
• Accurate CRM, call-note, and disposition habits.
• Willingness to be coached and apply feedback.
• Availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Introduce Royal York and the rental-guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Explain the program’s C$100 monthly cost and potential value.
• Respond to owners who are busy, skeptical, uninterested, or upset.
• Explain why the program must be active before a covered default.
• Ask qualified owners to complete an immediate live transfer.
• Record accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calls

Telesales

Lead generation

Call center experience

Appointment setting

Live transfers

Objection handling

English communication

CRM usage

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is seeking an Outbound Call Center Representative to engage residential property owners about the rental-guarantee program. You will contact owner leads via an automatic dialer, qualify for live transfers, and connect with a Royal York sales representative. Final sales decisions are not made by you.

You will meet hourly targets, handle objections professionally, and maintain accurate call notes while working remotely during U.S. Eastern Time business hours.