Remote Ops Process Optimization & Automation

Treantly; Philippines; Remote; PHP 3,701,000 - 5,552,000; Full time

Benefits offered by this job

Opportunities for growth

Competitive compensation package

Job summary

Treantly is seeking an Ops BI Coordinator to improve visibility, efficiency, and scalability of live-event ticketing operations. You will translate operational needs into actionable reporting, prototype solutions, and collaborate with Platform and Engineering teams to automate workflows.

Ideal candidates have strong analytical skills, experience in operations analysis or BI, and a track record of building dashboards and performance-tracking tools.

Qualifications

• Previous experience in operations analysis, business intelligence, process improvement, reporting, quality assurance, automation, or a related role.
• Strong ability to understand and evaluate an operational process from beginning to end.
• Experience building or managing dashboards, reports, trackers, scorecards, or performance-monitoring tools.
• Familiarity with spreadsheets, reporting tools, operational metrics, or basic data modeling.
• Strong written and verbal English communication skills.

Responsibilities

• Review and map end-to-end operational workflows across the live-event ticketing operation.
• Own the dashboards, reports, and scorecards used to measure team and individual performance.
• Build reporting that makes accuracy, productivity, quality, capacity, and operational performance visible.
• Turn operational challenges into practical reporting, tooling, and automation initiatives.
• Design process improvements and drive them through implementation.
• Prototype possible solutions before involving engineering when appropriate.
• Work closely with the Operations Manager, Team Leaders, and Platform/Engineering teams.
• Provide data-driven recommendations regarding staffing levels, schedule coverage, and capacity.
• Identify potential coverage or capacity problems before spikes affect performance.
• Maintain a lightweight quality-monitoring process for manual order fulfillment.

Skills

Operational analytics

Business intelligence

Process improvement

Reporting & dashboards

Analytical problem-solving

Job description

Treantly is seeking an Ops BI Coordinator to improve visibility, efficiency, and scalability of live-event ticketing operations. You will translate operational needs into actionable reporting, prototype solutions, and collaborate with Platform and Engineering teams to automate workflows.

Ideal candidates have strong analytical skills, experience in operations analysis or BI, and a track record of building dashboards and performance-tracking tools.