Specialist, Operations Support

Concentrix; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Concentrix in Manila is seeking a Specialist, Operations Support to collect, analyze, and interpret data to provide timely reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors KPIs, and ensures data integrity across multiple functions.

You will partner with Operations, Training and Quality for reporting needs. The ideal candidate has strong analytical skills and experience in reporting, data management, and

Qualifications

• Experience in reporting and analytics with ability to develop and maintain reports.
• Ability to create dashboards and scorecards to monitor KPIs.
• Strong data validation and data management skills.
• Excellent communication to present insights.

Responsibilities

• Develop, maintain, and distribute recurring operational and business reports.
• Analyze data to identify trends and improvement opportunities.
• Create dashboards and scorecards to monitor KPIs.
• Prepare ad hoc reports and data analyses for business needs.
• Present findings and insights to stakeholders clearly.
• Extract, validate, and consolidate data from multiple sources.
• Ensure data accuracy, completeness, and consistency across reports.
• Maintain reporting databases, templates, and documentation.
• Troubleshoot reporting discrepancies and suggest corrective actions.
• Design interactive dashboards and visualizations.
• Continuously improve reporting formats for usability.
• Support leadership with executive-level reporting and performance summaries.

Job description

Specialist, Operations Support

Job Description

The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.

Key Responsibilities

Reporting & Analytics

• Develop, maintain, and distribute recurring operational and business reports.


• Analyze data to identify trends, patterns, and opportunities for improvement.


• Create dashboards and scorecards to monitor key performance indicators (KPIs).


• Prepare ad hoc reports and data analyses to support business needs.


• Present findings and insights to stakeholders in a clear and concise manner.

Data Management

• Extract, validate, and consolidate data from multiple sources.


• Ensure data accuracy, completeness, and consistency across reports.


• Maintain reporting databases, templates, and documentation.


• Troubleshoot reporting discrepancies and recommend corrective actions.

Dashboard Development

• Design interactive dashboards and visualizations using reporting tools.


• Continuously improve reporting formats to enhance usability and decision-making.


• Support leadership with executive-level reporting and performance summaries.

Process Improvement

• Identify opportunities to automate manual reporting processes.


• Recommend improvements to reporting workflows and data collection methods.


• Support continuous improvement initiatives through data-driven insights.

Collaboration

• Partner with cross-functional teams to understand reporting requirements.


• Provide analytical support for projects, audits, and business initiatives.


• Assist users in interpreting reports and understanding business metrics.