Operations Supervisor — UK & Ireland Support

RELX International; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

RELX International is seeking a proactive leader to oversee the UK&I support team in the Philippines. You will ensure service delivery, coach staff, and drive performance against targets, while aligning with organizational policies and standards.

You will monitor performance, conduct evaluations, and implement improvement plans, with a focus on engagement and process excellence in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Strong written and verbal communication across all levels.
• Proven ability to manage change and drive improvements.
• Excellent organizational, prioritization, and delegation skills.
• Strong problem-solving and analytical abilities.
• Detail-oriented with project management capabilities.
• Current role tenure of at least 1 year; no recent disciplinary action.

Responsibilities

• Lead day-to-day operations of the UK&I support team to meet service targets.
• Oversee onboarding and training on policies, processes, and tools.
• Monitor KPIs and provide coaching, feedback, and development opportunities.
• Conduct performance evaluations and support annual reviews.
• Develop and implement performance improvement plans when needed.
• Manage attendance, scheduling, and workforce capacity for coverage.
• Act as hands-on supervisor supporting production, escalations, and priority work.
• Foster a positive, inclusive culture and employee engagement.

Skills

Written & verbal communication

Cross-functional collaboration

Change management

Organization & prioritization

Analytical problem solving

Project management

Role longevity requirement

Enterprise AI tools knowledge

Education

Bachelor's degree

Tools

AI tools familiarity

Job description

RELX International is seeking a proactive leader to oversee the UK&I support team in the Philippines. You will ensure service delivery, coach staff, and drive performance against targets, while aligning with organizational policies and standards.

You will monitor performance, conduct evaluations, and implement improvement plans, with a focus on engagement and process excellence in a fast-paced environment.