Remote Operations Manager — Lead High-Impact Teams

Everise Philippines Ltd.; Molino; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Manager - Operations to oversee a team of supervisors delivering client outcomes. You will coach teams, ensure adherence to Everise standards, and actively engage with the client to drive performance.

You will interact with HR, Talent Acquisition, Marketing, and IT, and participate in hiring decisions while implementing incentive programs and process improvements. A leadership background in call centers is highly valued.

Qualifications

• Bachelor's degree in related field; five years leadership experience preferred in call center or equivalent.
• Proficiency with Windows programs: Word, Excel, PowerPoint, Outlook.
• Excellent oral and written communication skills; strong organizational and interpersonal abilities.

Responsibilities

• Oversee and coach supervisors to meet client deliverables and Everise standards.
• Maintain regular presence on production floor and engage with teams.
• Develop written action plans to address underperformance.
• Coordinate up- and down-stream communications with client and internal teams.
• Interact with HR, Talent Acquisition, Marketing, IT as needed.
• Participate in supervisor selection and interviewing processes.
• Support documentation and separation of employment when required.
• Lead incentives programs and drive process improvements.

Skills

Windows productivity tools

Oral and written communication

Organizational skills

Interpersonal skills

Schedule flexibility

Analytical problems solving

Multitasking

Fast-paced environment adaptation

Attendance reliability

Education

Bachelor's degree in related field

Leadership experience (5+ years)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Everise Philippines Ltd. is seeking a Manager - Operations to oversee a team of supervisors delivering client outcomes. You will coach teams, ensure adherence to Everise standards, and actively engage with the client to drive performance.

You will interact with HR, Talent Acquisition, Marketing, and IT, and participate in hiring decisions while implementing incentive programs and process improvements. A leadership background in call centers is highly valued.