Executive Vice President of Operations (PH)

Everise; Philippines; On-site; PHP 1,500,000 - 2,400,000; Full time

Job summary

Everise seeks an experienced operations leader to head its Philippines operations, driving performance, client satisfaction, and growth. The role connects strategy with execution, overseeing Operations Heads, meeting SLAs, and identifying opportunities to improve performance, grow accounts, and strengthen the business.

The ideal candidate can manage complexity, build strong client relationships, and unite teams around clear operational and business goals.

Qualifications

• 15-20 years of experience in operations or related leadership roles.
• Strong business acumen including budgeting and financial management.
• Lean/Six Sigma knowledge and experience applying continuous improvement.

Responsibilities

• Develop strategic and tactical plans to address client needs, trends, and best practices.
• Lead and develop a multicultural team of Operations Heads with alignment to objectives.
• Build and execute growth plans for accounts to achieve revenue goals.
• Ensure SLAs are consistently met and align with client requirements.
• Identify causes of SLA gaps and drive solutions to improve performance.
• Review process performance and engage clients on results and improvement plans.
• Develop strong client relationships to maximize business results.
• Lead Lean/Six Sigma initiatives driving continuous improvement.
• Identify opportunities to incorporate AI and automation into processes.

Skills

Operations leadership

Strategic thinking

People leadership

Lean Six Sigma

AI & automation

Financial acumen

Client relationship management

Execution

Job description

Everise is looking for an experienced operations leader to lead our Philippines operations and drive strong performance, client satisfaction, and operational growth.

This is a role for someone who can connect strategy with execution - leading Operations Heads, understanding client needs, delivering against SLAs, and identifying opportunities to improve performance, grow accounts, and strengthen the business.

We're looking for a leader who is comfortable managing complexity, building strong client relationships, and bringing people together around clear operational and business goals.

What You'll Lead

• Develop strategic and tactical plans to identify and respond effectively to client needs, emerging trends, and best practices
• Lead and develop a multicultural team of Operations Heads, creating alignment around operational and business objectives
• Build and execute growth plans for accounts to achieve revenue goals
• Ensure Service Level Agreements (SLAs) are consistently met in line with client requirements
• Identify the causes of SLA gaps, develop solutions, and drive execution to improve performance
• Review process performance regularly and engage clients on results, opportunities, and improvement plans
• Develop and leverage strong client relationships to maximize business results
• Establish strategies that drive operational growth, profitability, and client satisfaction in line with organizational priorities
• Develop short- and long-term strategic business goals and translate them into actionable plans
• Ensure Business Continuity Plans are in place for all processes
• Address internal and client-related issues that affect operational efficiency and performance
• Plan and implement operational strategies to meet agreed performance plans within established budgets and timelines
• Establish appropriate systems for measuring and managing operational performance and development
• Monitor, measure, and report on operational issues, opportunities, development plans, and achievements
• Partner with functional and department heads to ensure operational priorities are aligned with broader business objectives
• Lead Lean/Six Sigma initiatives that drive continuous improvement
• Identify opportunities to incorporate AI and automation into processes and operations

Who Gets This Role

You have significant experience leading operations in a complex, fast-paced environment. You understand how to balance client requirements, operational performance, business growth, and people leadership.

You are comfortable working across multiple priorities and with different stakeholders, and you know how to turn operational challenges into practical solutions.

You build strong relationships with clients and teams, bring structure to complex situations, and create an environment where people can perform at their best.

What You Bring

• 15-20 years of experience in operations or a related leadership environment
• Strong business acumen, with an understanding of business cycles, budgeting, and financial management
• Financial understanding, including the ability to read financial statements and perform basic financial analysis
• Client and customer focus, with a strong commitment to enabling people performance
• Strategic thinking, with the ability to align individual and operational goals with organizational objectives
• Leadership experience, including the ability to manage multicultural teams and multiple complex priorities
• Lean/Six Sigma knowledge and experience applying continuous improvement principles
• AI and automation knowledge, with an understanding of opportunities to incorporate these into business processes
• Strong execution skills, with the ability to manage multiple priorities and deliver against agreed goals

How We Work

Everise is direct, fast-moving, and outcome-oriented. We value leaders who bring clarity, collaborate effectively, and take accountability for results.

Operations at Everise has real visibility and impact. Your leadership will help shape operational performance, client relationships, business growth, and the experience of our Champions.

Location

Philippines. Some travel may be required for business and client engagements.

About Everise

Founded in 2016, Everise is a global leader in AI-powered customer experience, built to transform how the world's most trusted brands serve their customers across healthcare, insurance, financial services, utilities, and technology.

Our proprietary EverAI Labs platform powers a workforce of 28,000 Champions across eight markets, supporting customers in 32 languages.

Named a 2026 Everest Group Leader in Healthcare CXM Intelligent Operations. Backed by Brookfield and Warburg Pincus.

Everise is an equal opportunity employer committed to building an inclusive, diverse workplace where every Champion can do the best work of their career.