Remote Operations Lead for High-Growth BPO

Wing Assistant

Taguig

Hybrid

PHP 781,000 - 949,000

Full time

14 days+

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Benefits offered by this job

People-focused culture

Executive networking

Cross-industry exposure

Remote work-friendly

Rapid promotion

Global remote team

Early-stage growth

Competitive pay

Job summary

Wing Assistant is seeking an Operations Manager to lead supervisors within our Philippine operations. The role focuses on ensuring the success of the team and overseeing operational processes to drive excellence.

The ideal candidate will have proven BPO operations management experience, at least 1 year in the VA industry, excellent English communication, and a proactive, adaptable mindset. This is a hybrid role with US work hours in Metro Manila.

Qualifications

Proven operations management experience in a BPO or similar environment.
At least 1 year of experience in the Virtual Assistant industry.
Excellent written and verbal English communication skills.
Tech-savvy with a quick learning ability.
Adaptable and flexible with a proactive mindset.

Responsibilities

Oversee a cluster of supervisors, monitoring performance, attendance, and service quality.
Monitor accounts and perform health checks, addressing issues with informed solutions.
Communicate resource needs to talent acquisition, ensuring assignments within 3 days.
Lead weekly meetings to update on account status and process changes.
Provide weekly coaching to address quality issues and deliver feedback.
Create and improve incentive programs to motivate team performance.
Handle additional weekly, monthly, quarterly tasks as assigned.