Remote Night-Shift MSP Helpdesk Engineer (Windows/365)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Long-term work-from-home

Job summary

SCALABLE OS CORP. is seeking a customer-focused IT Help Desk Technician to join our MSP-based technical support team in a remote capacity. You will handle 10–15 tickets daily, troubleshoot Windows desktops, and support Microsoft 365 services for multiple clients.

The role emphasizes strong email and DNS troubleshooting, plus basic network skills. MAC support is a plus; long-term work-from-home arrangement and night shifts apply.

Qualifications

• Experience in a high-volume MSP help desk environment.
• Strong Windows desktop troubleshooting and MS 365 knowledge.
• Familiarity with email delivery and authentication issues.

Responsibilities

• Provide first and second-line technical support to MSP clients.
• Resolve ~10–15 tickets per day, priority-based.
• Troubleshoot Windows desktops, laptops, apps, peripherals.
• Support Microsoft 365: Exchange Online, Outlook, Entra ID, MFA, email troubleshooting.
• Diagnose email delivery issues and DNS problems (MX, SPF, DKIM, DMARC).
• Perform basic network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi).
• Document steps, configurations, and client info; keep KB updated.
• Escalate complex issues and maintain client communication.

Skills

Front-line MSP support

Ticket handling

Windows troubleshooting

Microsoft 365 administration

Email troubleshooting

DNS/DNS issues

Customer service

Documentation

Ticket management

Independent work

Tools

ConnectWise

IT Glue

Sophos Email Security

Sophos firewalls

SonicWall firewalls

Job description

SCALABLE OS CORP. is seeking a customer-focused IT Help Desk Technician to join our MSP-based technical support team in a remote capacity. You will handle 10–15 tickets daily, troubleshoot Windows desktops, and support Microsoft 365 services for multiple clients.

The role emphasizes strong email and DNS troubleshooting, plus basic network skills. MAC support is a plus; long-term work-from-home arrangement and night shifts apply.