Remote Night-Shift Customer Experience Rep

MicroSourcing International; Manila; Remote; PHP 248,000 - 331,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing International in the Philippines is seeking a Customer Service Representative to support corporate stores and store associates from home during night shifts. You will check product availability, participate in projects, and collaborate with vendor consultants to find substitutions for unavailable items.

A strong phone presence and excellent communication are essential. Join a team that values empathy, effective problem solving, and the ability to multi-task in a fast-paced

Qualifications

• Excellent telephone techniques and proper grammar.
• Strong verbal and written communication skills.
• Active listening and comprehension ability.
• Empathy and effective caller support.
• Ability to negotiate win/win resolutions.
• Ability to multi-task in a high-stress environment.
• Proficient computer skills and familiarity with MS Office.

Responsibilities

• Provide superior customer service to corporate stores and store associates.
• Check product availability and assist with substitutions.
• Collaborate with vendor consultants on backorders and substitutions.

Skills

Telephone skills

Verbal & written communication

Active listening

Empathy for callers

Negotiation skills

Multi-tasking under pressure

Education

High School diploma

College degree preferred

Tools

Microsoft Office

Job description

MicroSourcing International in the Philippines is seeking a Customer Service Representative to support corporate stores and store associates from home during night shifts. You will check product availability, participate in projects, and collaborate with vendor consultants to find substitutions for unavailable items.

A strong phone presence and excellent communication are essential. Join a team that values empathy, effective problem solving, and the ability to multi-task in a fast-paced