Night-Shift Client Support Advocate — US Accounts

Magic; Taguig; On-site; PHP 357,000 - 446,000; Full time

Benefits offered by this job

Full training program included

Job summary

Magic in the Philippines is seeking a customer support professional to work closely with clients and their assistants, ensuring the pairing actually works—from onboarding to ongoing follow-ups and rapport building.

The role requires night shifts (10 PM–7 AM PHT), a four‑week training program (two phases), and handling 30+ tickets daily with HubSpot CRM. You will advocate for assistants and collaborate across Ops, Finance, and Engineering.

Qualifications

• 3+ years of client-facing customer support, account management, or retention experience, ideally with US clients.
• Proven experience managing high-volume support — 30+ tickets daily, multiple active cases at once
• Fluent written and verbal English
• Reliable night-shift availability (10 PM–7 AM PHT) with a history of night-shift work
• Proficiency with CRM tools, HubSpot preferred
• Proactive and solution-oriented — you anticipate issues instead of waiting for them to land on your desk

Responsibilities

• Build real relationships with clients — onboarding sessions, 30-day check-ins, recurring follow-ups that keep clients and assistants aligned
• Advocate for assistants — coaching, feedback sessions, and flagging their side to internal leadership
• Triage 50+ tickets daily with a first-response time under 4 hours — personalized, never templated
• Catch churn risk before the client mentions it, and start the win-back conversation yourself
• Document everything in HubSpot — clean, detailed, useful to the next person who opens the record
• Partner across Operations, Finance, and Engineering on the complex stuff

Skills

Night shift

HubSpot

CRM tools

English fluency

US clients

High-volume support

Tools

HubSpot

Job description

Magic in the Philippines is seeking a customer support professional to work closely with clients and their assistants, ensuring the pairing actually works—from onboarding to ongoing follow-ups and rapport building.

The role requires night shifts (10 PM–7 AM PHT), a four‑week training program (two phases), and handling 30+ tickets daily with HubSpot CRM. You will advocate for assistants and collaborate across Ops, Finance, and Engineering.