Remote Night Ocean Import Specialist

Motion Ventures; Philippines; Remote; PHP 558,000 - 1,004,000; Full time

Benefits offered by this job

HMO & Leave Credits

Remote work environment

Structured onboarding & training

Job summary

Expedock is seeking an experienced Ocean Import Operations professional to manage end‑to‑end shipments for a US-based client. You will coordinate pre-alerts, ISF/AMS checks, customs clearance, last free day tracking, delivery appointments, and billing from a fully remote location.

You will work cross‑functionally with overseas agents, carriers, and brokers to ensure timely and compliant shipments, handling detention and demurrage issues while delivering excellent customer service to consignees.

Qualifications

• 2–4 years experience in Ocean Import Operations (FCL & LCL required)
• Strong understanding of US import procedures including ISF, AMS, PGA holds, customs clearance, demurrage, and detention
• Hands‑on coordination experience with steamship lines, customs brokers, truckers, and overseas agents
• Ability to track and manage Last Free Day (LFD) for both demurrage and detention
• Experience handling delivery appointments, trucking arrangements, delivery exceptions, and cost approvals
• Proficiency in freight forwarding systems/TMS
• Amenable to working the night shift (US - EST time zone)
• Excellent communication skills and a strong customer service mindset
• High attention to detail and ability to handle multiple files in a fast‑paced environment

Responsibilities

• Receive pre-alert/shipment documents from origin offices or overseas agents.
• Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices.
• Review all charges and prepare accurate Arrival Notice billing.
• Issue Arrival Notice + invoice to the consignee/broker minimum 7 days prior to vessel arrival.
• Coordinate with customs broker for clearance status and resolve holds.
• Track Last Free Day for demurrage and detention daily.
• Send LFD alerts starting 7 days before LFD and daily countdown when within 48 hours.
• Escalate to management when consignee is unresponsive or LFD at risk.
• Arrange delivery with truckers and coordinate delivery appointments.
• Handle any delivery exceptions and ensure costs billed to consignee.
• Monitor container return status and detention/per diem charges.
• Reconcile final carrier invoices and issue debit notes as needed.
• Provide proactive status updates and act as single point of contact for consignee

Skills

Ocean Import Ops

ISF/AMS knowledge

Carrier/agent coordination

LFD tracking

Delivery coordination

TMS software

Night shift ready

Customer service

Attention to detail

Tools

TMS software

Job description

Expedock is seeking an experienced Ocean Import Operations professional to manage end‑to‑end shipments for a US-based client. You will coordinate pre-alerts, ISF/AMS checks, customs clearance, last free day tracking, delivery appointments, and billing from a fully remote location.

You will work cross‑functionally with overseas agents, carriers, and brokers to ensure timely and compliant shipments, handling detention and demurrage issues while delivering excellent customer service to consignees.