Remote Night-Shift Air Import Specialist

Expedock Software Inc.; Philippines; Hybrid; PHP 2,994,000 - 4,991,000; Full time

Benefits offered by this job

HMO coverage after 3 months

Remote work environment

Job summary

Expedock is seeking an experienced air import operations specialist to own end-to-end shipments from pre-alert to billing. Work remotely for a US-based client, with night shifts aligned to US EST, and coordinate across airlines, brokers, and agents to resolve exceptions.

You will ensure AMS/ACAS compliance, validate MAWB/HAWB, and maintain accurate shipment records in the TMS while communicating clearly with clients.

Qualifications

• 2–5 years hands-on air import operations experience in a freight forwarding environment.
• Proven ability to handle shipment exceptions independently (not just elevate or wait for instructions).
• Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs).
• Experience managing U.S.-bound shipments, including AMS / ACAS requirements.
• Familiarity with customs clearance processes and resolving clearance-related issues.
• Experience coordinating across airlines, co-loaders, brokers, and overseas agents.
• Ability to manage multiple high-priority shipments simultaneously without losing attention to detail.
• Strong judgment and problem-solving skills under time pressure.
• Clear and proactive communication style—especially during disruptions.
• Experience using TMS.
• Amenable to working the night shift (US - EST time zone).

Responsibilities

• Own end-to-end air import shipments, from pre-alert to final delivery and billing closure.
• Proactively identify and resolve shipment exceptions, including delays, missing docs, and customs issues.
• Coordinate with airlines, agents, brokers, and trucking providers to recover shipments at risk.
• Ensure compliance with U.S. import requirements, including AMS filings.
• Validate MAWB/HAWB, invoice, packing list and correct discrepancies before clearance or delivery.
• Monitor cargo arrival, free time, and warehouse status to prevent storage charges.
• Communicate clearly with clients, offering solutions and next steps when issues arise.
• Escalate when needed after exploring resolutions.
• Validate costs, flag discrepancies, and ensure accurate billing.
• Maintain shipment records and milestones in the TMS.

Skills

Air import ops

Shipment exceptions

AMS/ACAS knowledge

TMS experience

US import rules

Night shift

Tools

TMS

Job description

Expedock is seeking an experienced air import operations specialist to own end-to-end shipments from pre-alert to billing. Work remotely for a US-based client, with night shifts aligned to US EST, and coordinate across airlines, brokers, and agents to resolve exceptions.

You will ensure AMS/ACAS compliance, validate MAWB/HAWB, and maintain accurate shipment records in the TMS while communicating clearly with clients.