Remote NetSuite Support & Optimization Senior Consultant

pofft Technology Inc.; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Job summary

CrossCountry Consulting is a transformation partner for the CFO office, delivering NetSuite support and optimization to fortify financial operations and reporting. The Senior Consultant collaborates with managers to resolve tickets, implement enhancements, and ensure a high-quality client experience across NetSuite modules.

The role emphasizes client collaboration, governance, and continuous improvement, leveraging AI tools within firm policies to enhance outcomes and efficiency for financial

Qualifications

• Bachelor's degree in Business/Accounting/Finance
• NetSuite Suite Foundation, Administrator, or ERP Certification preferred
• Working knowledge of accounting principles and financial processes (GL, AR, AP)
• 3+ years of experience with NetSuite including support, configuration, or implementation
• Consulting firm experience preferred
• Strong communication and interpersonal skills

Responsibilities

• Manage and resolve NetSuite support tickets through full lifecycle
• Support NetSuite optimization, including scoping, configuration, testing, and implementation of enhancements
• Collaborate with managers to meet client objectives on time and within scope
• Work with clients to understand and resolve issues across financial modules and accounting workflows
• Identify risks, document, prioritize, and resolve tickets within agreed timeframes
• Participate in post-engagement reviews to capture lessons learned and improve service delivery
• Serve as a NetSuite subject matter resource for clients and internal teams
• Contribute to AI-enabled solutions in compliance with firm policies and data protection standards
• Stay informed about emerging AI tools and technologies and explore compliant opportunities to enhance client solutions

Job description

CrossCountry Consulting is a transformation partner for the CFO office, delivering NetSuite support and optimization to fortify financial operations and reporting. The Senior Consultant collaborates with managers to resolve tickets, implement enhancements, and ensure a high-quality client experience across NetSuite modules.

The role emphasizes client collaboration, governance, and continuous improvement, leveraging AI tools within firm policies to enhance outcomes and efficiency for financial