Netsuite Support & Optimization (PPS) Senior Consultant

pofft Technology Inc.; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Job summary

CrossCountry Consulting is a transformation partner for the CFO office, delivering NetSuite support and optimization to fortify financial operations and reporting. The Senior Consultant collaborates with managers to resolve tickets, implement enhancements, and ensure a high-quality client experience across NetSuite modules.

The role emphasizes client collaboration, governance, and continuous improvement, leveraging AI tools within firm policies to enhance outcomes and efficiency for financial

Qualifications

• Bachelor's degree in Business/Accounting/Finance
• NetSuite Suite Foundation, Administrator, or ERP Certification preferred
• Working knowledge of accounting principles and financial processes (GL, AR, AP)
• 3+ years of experience with NetSuite including support, configuration, or implementation
• Consulting firm experience preferred
• Strong communication and interpersonal skills

Responsibilities

• Manage and resolve NetSuite support tickets through full lifecycle
• Support NetSuite optimization, including scoping, configuration, testing, and implementation of enhancements
• Collaborate with managers to meet client objectives on time and within scope
• Work with clients to understand and resolve issues across financial modules and accounting workflows
• Identify risks, document, prioritize, and resolve tickets within agreed timeframes
• Participate in post-engagement reviews to capture lessons learned and improve service delivery
• Serve as a NetSuite subject matter resource for clients and internal teams
• Contribute to AI-enabled solutions in compliance with firm policies and data protection standards
• Stay informed about emerging AI tools and technologies and explore compliant opportunities to enhance client solutions

Job description

Netsuite Support & Optimization (PPS) Senior Consultant Remote 1 gün 8 saat 58 dakika önce yayınlandı. Jobicy -

CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today’s most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future.

The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.

What You’ll Do

• Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication
• Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements
• Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope
• Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows
• Identify support risks and issues and elevate appropriately, contributing to mitigation strategies
• Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction
• Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery
• Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

What You’ll Bring

• Bachelor’s degree in Business, Accounting, Finance, or related field
• NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience
• Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)
• 3+ years of experience working with NetSuite, including support, configuration, or implementation experience
• Consulting firm experience preferred
• Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects
• Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
• ...

Remote