Netsuite Support & Optimization (PPS) Senior Consultant

CrossCountry Consulting; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

401(k) Matching

Parental leave

Technology stipend

Wellness reimbursement

Job summary

CrossCountry Consulting seeks a Support & Optimization Senior Consultant to deliver high-quality NetSuite support and optimization services across financial modules. You will work closely with the Support & Optimization Manager and Lead to resolve tickets, scope enhancements, and ensure excellent client experience.

Ideal candidates have 3+ years with NetSuite, a Bachelor’s in a related field, and comfort adopting firm-approved AI tools.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related field.
• NetSuite Suite Foundation, Administrator, or ERP Certification preferred, or equivalent experience.
• Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting).
• 3+ years of experience working with NetSuite, including support, configuration, or implementation experience.
• Consulting firm experience preferred.
• Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects.
• Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues.
• Must be based in the Philippines; this is a fully remote role.

Responsibilities

• Manage and resolve NetSuite support tickets end-to-end.
• Support the optimization lifecycle: scoping, configuration, testing, and implementation of enhancements.
• Collaborate with managers and leads to meet client objectives on time and within scope.
• Work directly with clients to understand issues and reconfigure NetSuite to meet expectations.
• Escalate risks appropriately and help develop mitigation strategies.
• Document, prioritize, and resolve tickets within agreed timeframes to maintain client satisfaction.
• Participate in post-engagement reviews to capture lessons learned for service improvement.
• Serve as NetSuite SME for clients and internal teams on configurations.
• Contribute to AI-enabled solutions in line with data protection and professional standards.
• Stay informed on emerging AI tools and collaborate to identify compliant opportunities.

Skills

Communication

Interpersonal

Analytical

Problem-solving

Organization

AI familiarity

Learning mindset

Client collaboration

Education

Bachelor's degree in Business / Accounting / Finance

NetSuite Certification preferred

Tools

NetSuite

Job description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.

What You'll Do

• Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication
• Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements
• Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope
• Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows
• Identify support risks and issues and escalat… appropriately, contributing to mitigation strategies
• Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction
• Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery
• Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

What You'll Bring

• Bachelor's degree in Business, Accounting, Finance, or related field
• NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience
• Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)
• 3+ years of experience working with NetSuite, including support, configuration, or implementation experience
• Consulting firm experience preferred
• Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects
• Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues
• Must be based in the Philippines; this is a fully remote role

Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.