Senior NetSuite Support & Optimization Consultant (Remote)

CrossCountry Consulting; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

401(k) Matching

Parental leave

Technology stipend

Wellness reimbursement

Job summary

CrossCountry Consulting seeks a Support & Optimization Senior Consultant to deliver high-quality NetSuite support and optimization services across financial modules. You will work closely with the Support & Optimization Manager and Lead to resolve tickets, scope enhancements, and ensure excellent client experience.

Ideal candidates have 3+ years with NetSuite, a Bachelor’s in a related field, and comfort adopting firm-approved AI tools.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related field.
• NetSuite Suite Foundation, Administrator, or ERP Certification preferred, or equivalent experience.
• Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting).
• 3+ years of experience working with NetSuite, including support, configuration, or implementation experience.
• Consulting firm experience preferred.
• Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects.
• Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues.
• Must be based in the Philippines; this is a fully remote role.

Responsibilities

• Manage and resolve NetSuite support tickets end-to-end.
• Support the optimization lifecycle: scoping, configuration, testing, and implementation of enhancements.
• Collaborate with managers and leads to meet client objectives on time and within scope.
• Work directly with clients to understand issues and reconfigure NetSuite to meet expectations.
• Escalate risks appropriately and help develop mitigation strategies.
• Document, prioritize, and resolve tickets within agreed timeframes to maintain client satisfaction.
• Participate in post-engagement reviews to capture lessons learned for service improvement.
• Serve as NetSuite SME for clients and internal teams on configurations.
• Contribute to AI-enabled solutions in line with data protection and professional standards.
• Stay informed on emerging AI tools and collaborate to identify compliant opportunities.

Skills

Communication

Interpersonal

Analytical

Problem-solving

Organization

AI familiarity

Learning mindset

Client collaboration

Education

Bachelor's degree in Business / Accounting / Finance

NetSuite Certification preferred

Tools

NetSuite

Job description

CrossCountry Consulting seeks a Support & Optimization Senior Consultant to deliver high-quality NetSuite support and optimization services across financial modules. You will work closely with the Support & Optimization Manager and Lead to resolve tickets, scope enhancements, and ensure excellent client experience.

Ideal candidates have 3+ years with NetSuite, a Bachelor’s in a related field, and comfort adopting firm-approved AI tools.