Remote Multilingual Technical Support Specialist

Supportyourapp-1; España; Remote; PHP 2,193,000 - 3,446,000; Full time

Benefits offered by this job

Fixed schedule

Fully remote

International environment

USD compensation

Referral rewards

Work-life balance

Responsive leadership

Self-development

Trust-based culture

Job summary

SupportYourApp is seeking a Technical Support Consultant to deliver top-tier support across phones, emails, and chats from a home office. You will troubleshoot technical issues, document interactions in D365, and collaborate with multiple teams to resolve inquiries while maintaining up-to-date product knowledge.

The role requires strong English and French communication (C1), at least 1 year in customer support, and familiarity with CRM systems and APIs.

Qualifications

• Excellent English and French communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment;
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools);
• Strong problem-solving and troubleshooting skills, with constant attention to detail.
• Ability to multitask and prioritize effectively;
• Exceptional interpersonal and team-player skills;
• Ability to communicate technical information to non-technical customers;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

Skills

CRM systems

APIs

SaaS tools

Customer support

English (C1)

French (C1)

Problem-solving

Multitasking

Team player

Tools

D365

Job description

SupportYourApp is seeking a Technical Support Consultant to deliver top-tier support across phones, emails, and chats from a home office. You will troubleshoot technical issues, document interactions in D365, and collaborate with multiple teams to resolve inquiries while maintaining up-to-date product knowledge.

The role requires strong English and French communication (C1), at least 1 year in customer support, and familiarity with CRM systems and APIs.