Remote MSP Systems Support Engineer – Contractor

CTS - IT & Cybersecurity Services; Manila; Remote; PHP 890.000 - 1.483.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Floating Holidays

Zusammenfassung

CTS delivers comprehensive IT solutions and supports mission-driven organizations from a remote, client-facing position. The Systems Support Engineer will work within a designated POD, providing day-to-day technical services remotely via ConnectWise, phone, and other tools.

The role requires 2+ years in a technical services environment with MSP exposure and strong networking knowledge. This full-time remote position is based in the Philippines with EST business hours and a monthly salary.

Qualifikationen

• 2+ years of experience in a customer facing, technical services environment, MSP experience a major plus.

Aufgaben

• Respond to and resolve service incidents in accordance with existing procedures and SLAs.
• Track time and communicate via ConnectWise Manage and chat support applications.
• Liaise with internal teams, vendors and client contacts.
• Install, configure and troubleshoot workstation, server and cloud applications.
• Document all work in ticketing systems and via ITGLUE.

Kenntnisse

Customer service

Networking

Windows

Apple ecosystem

Tools

ConnectWise

Ninja

PRTG

ITGlue

Cisco Meraki

Jobbeschreibung

CTS delivers comprehensive IT solutions and supports mission-driven organizations from a remote, client-facing position. The Systems Support Engineer will work within a designated POD, providing day-to-day technical services remotely via ConnectWise, phone, and other tools.

The role requires 2+ years in a technical services environment with MSP exposure and strong networking knowledge. This full-time remote position is based in the Philippines with EST business hours and a monthly salary.