Remote MSP IT Support Engineer

RemoteVA

Cebu City

On-site

PHP 1,727,000 - 3,023,000

Full time

14 days+

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Job summary

RemoteVA seeks a skilled Remote IT Support Technician to join our MSP service desk. You will be the first point of contact for client end users, providing technical support and resolving day-to-day IT issues in a fast-paced, ticket-driven environment.

The ideal candidate has MSP experience, strong troubleshooting skills, and hands-on experience with Microsoft environments, networking, and remote management tools. You will work remotely in a North American MSP context with EST business hours.

Qualifications

2+ years of IT Help Desk or IT Support experience.
Experience supporting Windows 10/11, Microsoft 365, Azure, and Windows Server.
Strong troubleshooting and problem-solving skills.
Experience in a ticket-based support environment.
Excellent verbal and written English communication.

Responsibilities

Provide first-level technical support via phone, email, and remote access.
Troubleshoot and resolve Windows, Microsoft 365, Azure, and networking issues.
Manage and prioritize support tickets through ConnectWise PSA.
Perform remote device monitoring and maintenance using ConnectWise RMM.
Administer Microsoft 365 accounts (user creation, licensing, password resets, permissions).
Assist with Microsoft Azure administration and user management.
Troubleshoot printers, VPNs, internet connectivity, and hardware/software issues.
Monitor backups and endpoint security; escalate complex issues to senior engineers.