Remote Mortgage Software Support Specialist

Manila Recruitment; Metro Manila; Remote; PHP 390,600 - 725,400; Full time

Job summary

Manila Recruitment seeks a remote Customer Success Assistant for an Australian-based mortgage software company. You will support users, set up new subscriber environments, and respond to inquiries via the Intercom help desk, escalating bugs to the development team when needed.

Ideal candidates have at least 3 years in customer success or IT chat support, strong English communication, and comfort with ticketing systems like Intercom or Zendesk. Remote work from the Philippines with flexible hours.

Qualifications

• Minimum of 3 years in Customer Success/IT Chat Support or similar role.
• Experience in mortgage broking industry is highly desirable.
• Strong written and verbal English communication skills.

Responsibilities

• Provide behind-the-scenes support for Customer Success Specialists.
• Provision new accounts and set up environments, passwords, and access to learning tools.
• Respond to customer queries via Intercom, resolve simple requests, or log bugs in Jira.

Skills

Customer support

Chat support

Intercom/Zendesk

English communication

Troubleshooting

Problem solving

Can-do attitude

Attention to detail

Proactive

Tools

Intercom

Zendesk

Jira

Job description

Manila Recruitment seeks a remote Customer Success Assistant for an Australian-based mortgage software company. You will support users, set up new subscriber environments, and respond to inquiries via the Intercom help desk, escalating bugs to the development team when needed.

Ideal candidates have at least 3 years in customer success or IT chat support, strong English communication, and comfort with ticketing systems like Intercom or Zendesk. Remote work from the Philippines with flexible hours.