Remote Mortgage Admin & Quality Control Specialist

Remomo Global Talent Solutions; Philippines; Remote; PHP 800,000 - 1,029,000; Full time

Job summary

Remomo Global Talent Solutions is seeking a Mortgage Administrator & Quality Control Specialist to support a U.S.-based mortgage lending team. The role focuses on answering routine borrower questions, tracking loan documentation, and ensuring data accuracy in the loan system. This remote, full-time position follows U.S.

business hours. Candidates should have strong English communication, meticulous data entry skills, and familiarity with document management tools.

Qualifications

• Prior customer service and administrative support in financial services preferred.
• Excellent written and spoken English with professional US-facing communication.
• Attention to detail, organized, accurate data entry.
• Experience using tracking software or CRMs to monitor records.
• Able to follow checklists and escalate issues as needed.
• Availability to work Monday–Friday, 8 hours aligned with US business hours.

Responsibilities

• Answer borrower questions by email and phone per templates.
• Track inquiries, follow-ups, and outcomes in internal systems.
• Verify loan documents, flag missing items, ensure data accuracy.
• Prepare loan documents and route to US team for final review.

Skills

Customer service

Data entry

Documentation tracking

English proficiency

CRM usage

Microsoft Office

Tools

CRM software

Document management tools

RingCentral

Microsoft Office

Job description

Remomo Global Talent Solutions is seeking a Mortgage Administrator & Quality Control Specialist to support a U.S.-based mortgage lending team. The role focuses on answering routine borrower questions, tracking loan documentation, and ensuring data accuracy in the loan system. This remote, full-time position follows U.S.

business hours. Candidates should have strong English communication, meticulous data entry skills, and familiarity with document management tools.