Remote Mental Health Administration Specialist

Hunt St; Philippines; Remote; PHP 438,000 - 731,000; Full time

Job summary

Hunt St in the Philippines-based setting seeks an Administration Officer (Mental Health) for a fully remote role. You will support referrals, documentation, and patient records, using Halaxy, HubSpot, and DialPad, while aligning with AU business hours as a contractor.

The role requires strong attention to detail, reliable remote work behavior, and the ability to follow SOPs. Prior admin experience and clear English communication are essential.

Qualifications

• Proven experience in administrative or back-office support roles.
• Exceptional attention to detail and accuracy.
• Strong written English and clear communication skills.
• Ability to follow structured processes and SOPs independently.
• Strong organisational and time management skills.
• High level of reliability and accountability in a remote environment.

Responsibilities

• Manage and process incoming referrals with a high level of accuracy
• Review documentation and identify missing or incomplete information
• Upload and maintain patient records in Halaxy (practice management system)
• Manage referral management via our CRM through HubSpot
• Contact patients/refers/others via DialPad
• Organise and maintain digital files in a structured and consistent way
• Support inbox and general administrative coordination tasks
• Follow SOPs and workflows to ensure consistency across all tasks
• Identify opportunities to improve processes and reduce inefficiencies
• Maintain strict confidentiality when handling sensitive patient information

Skills

Attention to detail

Written English

SOP adherence

Time management

Remote work

Tools

Halaxy

Dialpad

HubSpot

Job description

Hunt St in the Philippines-based setting seeks an Administration Officer (Mental Health) for a fully remote role. You will support referrals, documentation, and patient records, using Halaxy, HubSpot, and DialPad, while aligning with AU business hours as a contractor.

The role requires strong attention to detail, reliable remote work behavior, and the ability to follow SOPs. Prior admin experience and clear English communication are essential.