Remote Medical Virtual Assistant — Patient Care & Scheduling

WRS Health; Metro Manila; Remote; PHP 240,000 - 480,000; Full time

Job summary

WRS Health, voted #1 EHR by PC Mag, seeks a Remote Virtual Assistant Representative to support medical practices. You will handle calls, appointments, insurance verification, and EMR data entry while maintaining HIPAA compliance and patient trust.

Requirements include an associate or bachelor’s degree, healthcare/VA experience, and strong English/Spanish communication. Remote work with US business hours (9am–5pm EST) is expected.

Qualifications

• Associate's or bachelor's degree in any related field.
• Experience in healthcare, medical office, customer service, call center, or VA roles preferred.
• EMR/EHR systems experience is an advantage.
• Knowledge of medical terminology, insurance verification, and prior authorization preferred.
• Strong verbal and written English and Spanish communication skills.
• Excellent customer service and patient interaction skills.
• Attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Remote work capability with reliable high-speed internet.

Responsibilities

• Manage inbound and outbound patient calls professionally.
• Schedule, confirm, reschedule, and cancel appointments.
• Verify insurance eligibility and coverage details.
• Process and follow up on prior authorization requests.
• Enter and maintain patient information in the EMR system.
• Assist with patient collections and payments when applicable.
• Respond to patient inquiries regarding appointments, billing, and care.
• Maintain HIPAA compliance and protect patient privacy.
• Document patient interactions and update records promptly.
• Coordinate with providers and staff to ensure seamless care.

Skills

Customer service

English communication

Spanish communication

Multitasking

Remote work

MS Office

Google Workspace

Attention to detail

Organization

Independent work

HIPAA awareness

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Google Workspace

Web-based applications

Job description

WRS Health, voted #1 EHR by PC Mag, seeks a Remote Virtual Assistant Representative to support medical practices. You will handle calls, appointments, insurance verification, and EMR data entry while maintaining HIPAA compliance and patient trust.

Requirements include an associate or bachelor’s degree, healthcare/VA experience, and strong English/Spanish communication. Remote work with US business hours (9am–5pm EST) is expected.