Remote Medical Records Clerk - Personal Injury Law

HireHawk Inc.; Philippines; Remote; PHP 929,000 - 1,000,000; Full time

Job summary

HireHawk Inc. is seeking a Records Specialist to support a team of case managers for a US plaintiff personal injury firm. This remote, full-time contractor role requires handling medical records requests, medical bills, and related docs, with strict HIPAA privacy and strong English communication.

You will manage requests across multiple cases, maintain organized tracking, and ensure timely completion of files using the firm's case management system. Remote work with Pacific Time alignment.

Qualifications

• Experience at a US personal injury law firm requesting medical records and medical bills.
• Strong written and spoken English for calls and emails with medical providers.
• Organized and persistent, able to handle a high volume of requests and follow-ups across many cases.
• Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
• Full-time availability during US Pacific business hours.
• Experience supporting several case managers at once (nice-to-have).
• Premises liability case experience (nice-to-have).
• Experience with remote desktop access to a firm's systems (nice-to-have).

Responsibilities

• Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.
• Follow up consistently on outstanding requests until the records arrive.
• Upload, label and organize documents in the firm's case management software.
• Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.
• Flag documentation gaps on each case to the assigned case manager.
• Send and track HIPAA authorizations and other records release forms.
• Process incoming faxes and electronic records and route them to the right file.
• Protect client confidentiality at all times.

Skills

US personal injury experience

English communication

Organizational skills

High-volume follow-ups

Independent work

Tools

Microsoft Office

Google Workspace

Legal case management platform

Job description

HireHawk Inc. is seeking a Records Specialist to support a team of case managers for a US plaintiff personal injury firm. This remote, full-time contractor role requires handling medical records requests, medical bills, and related docs, with strict HIPAA privacy and strong English communication.

You will manage requests across multiple cases, maintain organized tracking, and ensure timely completion of files using the firm's case management system. Remote work with Pacific Time alignment.