Medical Records Clerk Personal Injury (Remote) | Philippines

HireHawk Inc.; Philippines; À distance; PHP 929 000 - 1 000 000; Plein temps

Résumé du poste

HireHawk Inc. is seeking a Records Specialist to support a team of case managers for a US plaintiff personal injury firm. This remote, full-time contractor role requires handling medical records requests, medical bills, and related docs, with strict HIPAA privacy and strong English communication.

You will manage requests across multiple cases, maintain organized tracking, and ensure timely completion of files using the firm's case management system. Remote work with Pacific Time alignment.

Qualifications

• Experience at a US personal injury law firm requesting medical records and medical bills.
• Strong written and spoken English for calls and emails with medical providers.
• Organized and persistent, able to handle a high volume of requests and follow-ups across many cases.
• Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
• Full-time availability during US Pacific business hours.
• Experience supporting several case managers at once (nice-to-have).
• Premises liability case experience (nice-to-have).
• Experience with remote desktop access to a firm's systems (nice-to-have).

Responsabilités

• Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.
• Follow up consistently on outstanding requests until the records arrive.
• Upload, label and organize documents in the firm's case management software.
• Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.
• Flag documentation gaps on each case to the assigned case manager.
• Send and track HIPAA authorizations and other records release forms.
• Process incoming faxes and electronic records and route them to the right file.
• Protect client confidentiality at all times.

Connaissances

US personal injury experience

English communication

Organizational skills

High-volume follow-ups

Independent work

Outils

Microsoft Office

Google Workspace

Legal case management platform

Description du poste

• Job type: Full-time contractor
• Workplace: Remote
• Schedule: Monday to Friday, aligned with US Pacific Time (PST)
• Compensation: $1,300 to $1,400 per month, depending on experience

About HireHawk

HireHawk connects skilled professionals with US companies for long-term remote roles. We are looking for proactive people who take ownership of their work and want to grow with a stable team.

About the role

Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its cases are worked up in litigation for full value, so complete medical documentation matters on every file.

You will be the records specialist for a group of case managers. Your job is to request medical records and bills for their cases and follow up until every file is complete.

Responsibilities

• Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.
• Follow up consistently on outstanding requests until the records arrive.
• Upload, label and organize documents in the firm's case management software.
• Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.
• Flag documentation gaps on each case to the assigned case manager.
• Send and track HIPAA authorizations and other records release forms.
• Process incoming faxes and electronic records and route them to the right file.
• Protect client confidentiality at all times.

Requirements

Must-Have:

• Experience at a US personal injury law firm requesting medical records and medical bills.
• Strong written and spoken English, for calls and emails with medical providers.
• Organized and persistent, able to handle a high volume of requests and follow-ups across many cases on your own.
• Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
• Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

Nice-to-Have:

• Experience supporting several case managers at once.
• Premises liability case experience.
• Experience working through remote desktop access to a firm's systems.