Remote Maintenance Specialist: Digital, Tenant-Focused

Citiside Property Management; Philippines; Remote; PHP 420,000 - 660,000; Full time

Job summary

Citiside Property Management is seeking an organized Maintenance Specialist to act as the primary liaison between tenants, owners, and vendors. You will manage maintenance requests from intake to completion in a fully digital environment, coordinating with qualified contractors and tracking progress and invoices.

The role emphasizes strong technical aptitude, customer service excellence, and remote work readiness, with a schedule aligned to EST hours and a fully remote setup.

Qualifications

• Strong technical aptitude across residential systems (HVAC, plumbing, electrical, appliances, carpentry).
• Excellent customer service mindset with tenants and owners.
• Strong problem-solving and remote diagnostic capabilities.
• Excellent organizational and multitasking skills to manage multiple work orders.
• Fluent with digital tools: Slack, email, and task management platforms.
• Comfortable using spreadsheets and cloud-based management tools.

Responsibilities

• Receive, evaluate, and prioritize maintenance requests via online portal or channels.
• Troubleshoot basic issues remotely and identify vendor needs.
• Assign tasks to contractors based on urgency and trade.
• Source and vet local vendors and contractors; negotiate quotes.
• Dispatch technicians and track progress from intake to completion and invoicing.
• Maintain documentation, photos, invoices, and maintenance logs in digital system.

Skills

Strong Technical Aptitude

Customer Service Excellence

Problem-Solving Skills

Organizational & Multitasking

Remote Work Readiness

Software Proficiency

Tools

Slack

Email software

Task management platforms

Spreadsheets

Cloud platforms

Job description

Citiside Property Management is seeking an organized Maintenance Specialist to act as the primary liaison between tenants, owners, and vendors. You will manage maintenance requests from intake to completion in a fully digital environment, coordinating with qualified contractors and tracking progress and invoices.

The role emphasizes strong technical aptitude, customer service excellence, and remote work readiness, with a schedule aligned to EST hours and a fully remote setup.