Remote Luxury Concierge Leader - Shift Operations

FlyFlat; Philippines; A distancia; PHP 3.516.000 - 6.329.000; Jornada completa

Descripción de la vacante

Ascend is seeking a Concierge Manager to lead shift‑level operations across Client Service, Ticketing, and Trip Fulfillment. You will manage Team Leads, ensure five‑star client experiences, and drive continuous process improvements in a remote, fast‑growing travel services company.

You will coach leaders, own shift performance, and collaborate with Product, Operations, and Leadership to scale globally while maintaining quality and client satisfaction.

Formación

• 4+ years in luxury travel, hospitality, or high‑touch service operations.

Responsabilidades

• Direct all client‑facing operations during your shift with real‑time decisions and clear priorities.

Conocimientos

Leadership

Coaching teams

Data-driven decisions

Client communications

Operational excellence

Remote collaboration

Herramientas

Sabre GDS

Asana

Periskope

Stripe

Descripción del empleo

Ascend is seeking a Concierge Manager to lead shift‑level operations across Client Service, Ticketing, and Trip Fulfillment. You will manage Team Leads, ensure five‑star client experiences, and drive continuous process improvements in a remote, fast‑growing travel services company.

You will coach leaders, own shift performance, and collaborate with Product, Operations, and Leadership to scale globally while maintaining quality and client satisfaction.