Remote Loan Operations Leader — Scale & Optimize Fintech Ops

Esusu; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive Salary via EOR

Remote first environment

Generous PTO and leave policy

Government-mandated benefits

Laptop and equipment provided

In-person and virtual team events

Job summary

Esusu, a fintech and data platform, is seeking a Loan Operations Manager in the Philippines to lead a team across origination support, underwriting, disbursements, servicing, and disputes. You will drive daily operations, set priorities, and ensure SLA adherence while advancing automation and scalable workflows.

You will collaborate with cross-functional partners and own KPI improvements, risk mitigation, and SOP updates, leveraging tools like LOS, LMS, Jira, and Zendesk, while developing people

Qualifications

• 5+ years of experience in loan operations, underwriting operations, servicing, fintech operations, or related financial operations.
• 5+ years of people management experience, ideally leading multi-layered or mixed-skill operational teams in a remote working environment.
• Strong command of loan lifecycle operations, including verification, underwriting support, disbursements, repayments, servicing, disputes, exceptions, and QA.
• Hands-on experience with Loan Origination Software (LOS) and Loan Management Systems (LMS).
• Proven ability to manage high-volume, detail-sensitive workflows with clear SLAs.
• Experience building, improving, or scaling SOP-driven operations.
• Excellent written and verbal English communication skills.
• Strong leadership and change-management abilities.

Responsibilities

• Lead the Loan Operations team across Specialists, Underwriters, Team Leads, and support functions.
• Set daily/weekly priorities based on volume, complexity, risk, and SLAs.
• Monitor backlog, aging cases, bottlenecks, turnaround times, and coverage risks.
• Run team operating rhythms tied to measurable outcomes.
• Ensure cross-coverage and continuity planning to maintain quality and SLA performance.
• Own operational execution across loan and payment-related products.
• Partner with cross-functional teams to drive process improvements and automation.
• Oversee investigations and root-cause analysis to implement fixes.

Skills

Loan operations

People management

English communication

Analytical skills

Operational judgement

Tools

LOS

LMS

Jira

Zendesk

TKL

Repay

Job description

Esusu, a fintech and data platform, is seeking a Loan Operations Manager in the Philippines to lead a team across origination support, underwriting, disbursements, servicing, and disputes. You will drive daily operations, set priorities, and ensure SLA adherence while advancing automation and scalable workflows.

You will collaborate with cross-functional partners and own KPI improvements, risk mitigation, and SOP updates, leveraging tools like LOS, LMS, Jira, and Zendesk, while developing people