Remote LMS & Tech Support Specialist

Talent Team Services; Compostela; Remote; PHP 300,000 - 480,000; Full time

Benefits offered by this job

HMO plus 1 FREE dependent from day one

Life and Accidental Death Insurance

Dental benefits

Fixed weekends off

20 days of annual leave

Observance of Philippine public public

Full remote setup

Work equipment provided

Fixed day shift schedule

Excellent work-life balance

Birthday lunches

Employee Appreciation Day getaway

Welcome gift on your first day

Job summary

Talent Team Services is seeking a Technical Support Officer in Cebu City for a remote, full-time role to support an Australian-based training and education organisation. You will handle LMS administration, user support, CRM tasks, and run IT projects with a focus on accuracy and customer satisfaction.

The role emphasizes troubleshooting, documentation, onboarding, and collaboration across teams to improve systems and processes while maintaining service levels and timely responses.

Qualifications

• Bachelor's degree in IT, CS, or related discipline or 5+ years of relevant industry experience.
• At least 3 years in IT/Technical Support, Service Desk or LMS administration.
• Strong understanding of CRM systems and business technologies.
• Proficiency in data analysis, reporting, and MS Office.
• Excellent written and verbal communication skills.
• Strong troubleshooting and problem-solving abilities.
• Excellent interpersonal skills and ability to build relationships.
• Attention to detail and accuracy; strong time-management and multitasking.
• Ability to work independently and meet service levels and deadlines.

Responsibilities

• Act as the internal SME for the organisation's LMS.
• Manage Level 1 and 2 support tickets and ensure timely resolutions.
• Respond to technical support enquiries via phone, email, tickets, and other channels.
• Assist customers with LMS-related issues, troubleshooting, and navigation.
• Maintain accurate records in CRM and support systems.
• Create, update, and maintain user guides, support docs, and knowledge base resources.
• Publish and update online courses and content in the LMS; manage SCORM files.
• Run system automations and LMS configuration updates as required.
• Support customer onboarding activities and training sessions.
• Assist with strategic IT projects and technology initiatives.
• Monitor support queues to maintain service levels.
• Identify opportunities to improve customer experience, system performance, and efficiency.
• Collaborate with internal teams to deliver technology solutions.

Skills

IT Support

LMS Administration

CRM Systems

Data Analysis

Microsoft Office

Customer Communication

Problem Solving

Education

Bachelor's degree or 5 years experience

Tools

TalentLMS

Job description

Talent Team Services is seeking a Technical Support Officer in Cebu City for a remote, full-time role to support an Australian-based training and education organisation. You will handle LMS administration, user support, CRM tasks, and run IT projects with a focus on accuracy and customer satisfaction.

The role emphasizes troubleshooting, documentation, onboarding, and collaboration across teams to improve systems and processes while maintaining service levels and timely responses.