Remote Legal Assistant - Case Management & Client Care

Ovation Law Firm; Philippines; Remote; PHP 347,000 - 434,000; Full time

Benefits offered by this job

Remote work from anywhere

6 PTO days per year

Global exposure

Job summary

Ovation Law Firm is seeking a motivated Legal Assistant to join the team. You will work closely with Case Managers to drive case progression, manage documentation, and ensure an outstanding client experience from initial contact through case conclusion.

Strong English communication is essential. Requirements include 2+ years in customer service, admin, or legal support, and proficiency with Microsoft Office.

Qualifications

• Strong English communication skills (C1 level) in verbal and written.
• Two years of professional customer service, admin, or legal support experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail with the ability to multitask.

Responsibilities

• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
• Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Skills

English (C1)

Customer service

Administrative support

Attention to detail

Tools

Microsoft Office

Job description

Ovation Law Firm is seeking a motivated Legal Assistant to join the team. You will work closely with Case Managers to drive case progression, manage documentation, and ensure an outstanding client experience from initial contact through case conclusion.

Strong English communication is essential. Requirements include 2+ years in customer service, admin, or legal support, and proficiency with Microsoft Office.