Legal Assistant

Ovation Law Firm; Philippines; À distance; PHP 347 000 - 434 000; Plein temps

Avantages offerts par ce poste

Remote work from anywhere

6 PTO days per year

Global exposure

Résumé du poste

Ovation Law Firm is seeking a motivated Legal Assistant to join the team. You will work closely with Case Managers to drive case progression, manage documentation, and ensure an outstanding client experience from initial contact through case conclusion.

Strong English communication is essential. Requirements include 2+ years in customer service, admin, or legal support, and proficiency with Microsoft Office.

Qualifications

• Strong English communication skills (C1 level) in verbal and written.
• Two years of professional customer service, admin, or legal support experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail with the ability to multitask.

Responsabilités

• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
• Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Connaissances

English (C1)

Customer service

Administrative support

Attention to detail

Outils

Microsoft Office

Description du poste

About Us

Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful Legal Assistant to join our team.

About The Role

In this role, you will work closely with our Case Managers to drive case progression, manage essential documentation, and ensure a smooth, outstanding client experience from the initial contact through the conclusion of their legal journey. Strong English communication skills are essential for success in this role.

Responsibilities

• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
• Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Qualifications

Must-have qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Two years of professional customer service, administrative support, or legal support experience, demonstrating excellent listening, empathy, and problem-solving abilities.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and ability to handle multiple priorities simultaneously.

Nice-to-have qualifications

• Previous experience specifically in Lemon Law or related legal case management is a huge plus.
• Experience with Filevine.

Requirements

• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
• Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Mbps is required.
• Amenable to work during U.S. business hours (PST).
• Willingness to use a time-tracking tool.

Eligibility Criteria

• This position is only open to candidates in the Philippines. Applications from candidates outside of the Philippines will not be considered.
• Resumes must be submitted in English.
• Applications that do not meet these criteria will be automatically rejected.

What We Offer

• Earn $4-$5/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.
  Work From Anywhere: Embrace the freedom of remote work.
• Recharge & Relax: Benefit from 6 PTO days per year.
• Global Exposure: Opportunity to collaborate with top leaders in the legal industry.