Remote Lead Response Agent - Chat Support Specialist

Augmen Digital; Philippines; Remote; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Internet Subsidy

Day Shift

Compressed daily hours

Fixed weekends off

Job summary

Augmen Digital is seeking a Full-Time Lead Response Agent (Remote) to manage client communications and nurture leads. The role is remote in the Philippines with a day shift and compressed daily hours.

Responsibilities include replying to messages within 1 business day, organizing inbox status, updating FAQs, and providing insights from customer interactions. Sales experience is a plus, but not required.

Qualifications

• Proactive and attentive approach to handling inquiries.
• Excellent communication skills across channels.
• Ability to multitask and manage multiple chats and leads.
• Sales experience is a plus but not required.
• Open to any educational background.
• Residing in Cebu, Philippines preferred.

Responsibilities

• Reply to messages from ads with response times under 1 business day (or under 1 hour during business hours).
• Organize messages in inbox and tracker with proper status.
• Nurture leads to maximize conversions based on client packages.
• Monitor comments and address customer questions according to client needs.
• Update FAQs and response templates to fit client requirements.
• Provide reports/insights on customer behavior in messages and suggest improvements.

Skills

Proactive

Communication

Multitasking

Sales experience

Job description

Augmen Digital is seeking a Full-Time Lead Response Agent (Remote) to manage client communications and nurture leads. The role is remote in the Philippines with a day shift and compressed daily hours.

Responsibilities include replying to messages within 1 business day, organizing inbox status, updating FAQs, and providing insights from customer interactions. Sales experience is a plus, but not required.