Lead Response Agent (Remote) (Chat Support Specialist)

Augmen Digital

Cebu City

Remote

PHP 279,000 - 435,000

Full time

14 days+

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Benefits offered by this job

Compressed daily working hours

Fun remote working environment

Internet Subsidy

13th-month pay

Job summary

A digital marketing agency is seeking a Lead Response Agent (Chat Support Specialist) to manage client communications in a fun and remote environment. This role offers a fully remote setup across the Philippines and includes benefits like compressed work hours, paid sick leaves, and 13th-month pay. Exceptional communication skills, multitasking ability, and a proactive mindset are essential. If you live in Cebu and seek career growth in a supportive culture, apply now!

Qualifications

Excellent communication skills are essential.
Ability to multitask and manage time effectively.
Proactive approach to lead nurturing.
Sales experience is nice to have but not required.
Open to any educational background.
Residing in Cebu.

Responsibilities

Respond to messages from ads within 1 business day.
Organize inbox messages and track proper status.
Nurture leads to ensure conversions.
Monitor comments and answer customer questions.
Update existing FAQs and response templates.
Provide insights on customer behavior in messages.

Skills

Proactive and attentive

Great at communicating

Can multitask effectively

Sales Experience

Job description

Are you the next Lead Response Agent (Chat Support Specialist) on our team?

(Remote work / Anywhere in PH)

Who are we?

Augmen Digital is a digital marketing agency that helps underdog brands profitably attract a tribe of new customers with disruptive advertising campaigns that creatively stand out…

And we’re looking for a Full-Time Lead Response Agent to help us manage our communication with our clients.

What's in it for you?

Well, these are just a few of the things you'll get to enjoy once you join our team:

Fun remote working environment.
Compressed daily working hours
Internet Subsidy
Day Shift

As the company grows, your position will grow with Augmen Digital. There are lots of room to grow together with your financial gain.

What will you be doing?

As a Lead Response Agent for Augmen Digital, here are some of the tasks that you will be working on:

Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour).
Organize messages in inbox and tracker with proper status.
Nurture any leads generated to make sure they convert based on the optimal conversion event for the client.
Monitor comments and address customer questions (based on the client's chosen package).
Add and/or update existing FAQs and response templates to fit the client's needs.
Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

What are we looking for?

In addition to the above, the following is a list of skills and traits that describe the Lead Response Agent we need on our team. If you have most of these, you’re the person we’re looking for.

Proactive and attentive
Great at communicating
Can multitask effectively
Sales Experience (Nice to have but not required)
Open to any educational background
Residing in Cebu

Why work with us?

This role is fully remote(anywhere in PH). We are excited for you to see the wonderful culture we've cultivated. Of course, along with the benefits below: