Lead Response Agent (Remote) (Chat Support Specialist)

Augmen Digital; Philippines; A distancia; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internet Subsidy

Day Shift

Compressed daily hours

Fixed weekends off

Descripción de la vacante

Augmen Digital is seeking a Full-Time Lead Response Agent (Remote) to manage client communications and nurture leads. The role is remote in the Philippines with a day shift and compressed daily hours.

Responsibilities include replying to messages within 1 business day, organizing inbox status, updating FAQs, and providing insights from customer interactions. Sales experience is a plus, but not required.

Formación

• Proactive and attentive approach to handling inquiries.
• Excellent communication skills across channels.
• Ability to multitask and manage multiple chats and leads.
• Sales experience is a plus but not required.
• Open to any educational background.
• Residing in Cebu, Philippines preferred.

Responsabilidades

• Reply to messages from ads with response times under 1 business day (or under 1 hour during business hours).
• Organize messages in inbox and tracker with proper status.
• Nurture leads to maximize conversions based on client packages.
• Monitor comments and address customer questions according to client needs.
• Update FAQs and response templates to fit client requirements.
• Provide reports/insights on customer behavior in messages and suggest improvements.

Conocimientos

Proactive

Communication

Multitasking

Sales experience

Descripción del empleo

Lead Response Agent (Remote) (Chat Support Specialist)

Company: Augmen Digital

Job Type: Full Time

Location: Philippines — Remote

Are you the next Lead Response Agent (Chat Support Specialist) on our team?

(Remote work / Anywhere in PH)

Who are we?

Augmen Digital is a digital marketing agency that helps underdog brands profitably attract a tribe of new customers with disruptive advertising campaigns that creatively stand out…

And we’re looking for a Full-Time Lead Response Agent to help us manage our communication with our clients.

What’s in it for you?

• Fun remote working environment.
• Compressed daily working hours
• Internet Subsidy
• Day Shift

As the company grows, your position will grow with Augmen Digital. There are lots of room to grow together with your financial gain.

What will you be doing?

• Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour).
• Organize messages in inbox and tracker with proper status.
• Nurture any leads generated to make sure they convert based on the optimal conversion event for the client.
• Monitor comments and address customer questions (based on the client's chosen package).
• Add and/or update existing FAQs and response templates to fit the client's needs.
• Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

What are we looking for?

• Proactive and attentive
• Great at communicating
• Can multitask effectively
• Sales Experience (Nice to have but not required)
• Open to any educational background
• Residing in Cebu

Why work with us?

We are excited for you to see the wonderful culture we've cultivated. Of course, along with the benefits below:

• Compressed daily working hours
• Enjoy a fun virtual working environment
• Earn top pay
• National Holidays off
• Fixed weekends off
• Sick leaves are paid by default
• 13th-month pay
• Statutory Benefits
• HMO upon regularization
• Occasional Incentives for embodying Augmen Digital’s principles
• Internet Subsidy (Monthly)
• Rice Allowance (Upon regularization)

If you’re a good fit, this definitely will become an opportunity with career growth opportunities for you as we grow.