Remote Gaming Support Lead - 24/7 Coverage (Philippines)

Agensi Pekerjaan J-Recruit Sdn Bhd; Manila; Remote; PHP 335,000 - 401,000; Part time

Benefits offered by this job

Training allowance ₱5,000 (first month

Night shift differential up to ₱500/日

Equipment provided

Work from home

Job summary

Agensi Pekerjaan J-Recruit Sdn Bhd represents an international gaming company in search of a Game Customer Service Representative for a fully remote role in the Philippines. You will support players across chat, email, and ticketing channels, handling inquiries about gameplay, features, and technical issues.

Ideal candidates have 2+ years in customer service, excellent English communication, and strong problem-solving skills.

Qualifications

• 2+ years of customer service experience (gaming industry a plus).
• Excellent written and verbal English communication skills.
• Strong problem-solving skills and ability to stay composed under pressure.

Responsibilities

• Respond promptly to player inquiries about gameplay, features, and technical issues.
• Help players troubleshoot account, payment, and gameplay problems.
• Guide players on rules, strategies, and ongoing promotions.
• Log and track interactions using our support platform.
• Escalate complex issues to development and QA teams as needed.
• Flag recurring player feedback trends to help improve the product.

Skills

Customer service experience

English communication

Problem solving

Team player

Tools

CRM systems

Job description

Agensi Pekerjaan J-Recruit Sdn Bhd represents an international gaming company in search of a Game Customer Service Representative for a fully remote role in the Philippines. You will support players across chat, email, and ticketing channels, handling inquiries about gameplay, features, and technical issues.

Ideal candidates have 2+ years in customer service, excellent English communication, and strong problem-solving skills.