Remote Lead Qualification & Live Transfer Specialist

Royal York Property Management, inc.; Davao City; Remote; PHP 1,779,000 - 2,223,000; Full time

Job summary

Royal York Property Management is seeking a Lead Qualification Representative to contact property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer to generate qualified transfers to sales, with emphasis on accuracy and compliance.

You will meet hourly/daily targets, maintain CRM notes, and follow scripts. Prior high-volume outbound calling and live-transfer experience are required; strong English skills are essential.

Qualifications

• Three+ years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening, communication, and objection-handling skills.
• Ability to remain calm and professional during difficult calls.
• Full-time availability during the campaign schedule.
• Verifiable employment history and professional references.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

High-volume outbound calling

Lead qualification

Live transfers

CRM usage

English (spoken and written)

Communication and objection-handling

Calm under pressure

Script adherence

Full-time availability

References available

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Royal York Property Management is seeking a Lead Qualification Representative to contact property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer to generate qualified transfers to sales, with emphasis on accuracy and compliance.

You will meet hourly/daily targets, maintain CRM notes, and follow scripts. Prior high-volume outbound calling and live-transfer experience are required; strong English skills are essential.