Remote LATAM Customer Success Engineer (EN/ES)

Higlobe, Inc.; Mexico; On-site; PHP 5,792,000 - 9,653,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental leave

Home office support

Job summary

GitLab is seeking a Customer Success Engineer to support customers post‑sale with technical product expertise and best‑practice guidance. This role collaborates with Customer Success Managers and Account Executives to drive successful implementations across GitLab workflows, including source code management, CI/CD, and DevSecOps.

As a pooled model position, you will deliver hands‑on enablement through webinars, labs, and on‑demand engagements.

Qualifications

• Fluency in English and Spanish; bilingual is strong.
• Located in the United States, Mexico, or Brazil.
• Experience supporting GitLab use cases (source code management, CI/CD, DevSecOps).
• Proficiency with DevSecOps tools and translating tool capabilities to outcomes.
• Technical background in software development or systems engineering.
• Clear written and spoken communication for webinars, workshops, and Zoom calls.

Responsibilities

• Engage with customers as a technical consultant post‑sale, guiding product use and best practices.
• Provide guidance on use-case implementation including source code management, CI/CD, DevSecOps, and Agile Planning.
• Deliver enablement through webinars, labs, office hours, and on‑demand engagements in a pooled support model.
• Align with sales counterparts to share subject matter expertise supporting customer objectives.
• Develop reusable enablement content and workshops with cross‑functional partners.
• Build specialty competency through training, certification, and practical examples.
• Contribute to customer-facing resources including GitLab docs, YouTube content, and Digital Journey.

Skills

English fluency

Spanish fluency

Tech background

DevSecOps tooling

Post-sales consulting

Communication skills

Job description

GitLab is seeking a Customer Success Engineer to support customers post‑sale with technical product expertise and best‑practice guidance. This role collaborates with Customer Success Managers and Account Executives to drive successful implementations across GitLab workflows, including source code management, CI/CD, and DevSecOps.

As a pooled model position, you will deliver hands‑on enablement through webinars, labs, and on‑demand engagements.