Bilingual LATAM Customer Success Engineer

GitLab; Mexico; On-site; PHP 6,530,612 - 9,795,918; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Equity compensation & ESPP

Growth & Development Fund

Parental leave

Home office support

Job summary

GitLab is seeking a Customer Success Engineer to deliver technical product expertise and best practice guidance after the sale. You will work with Success Managers, AEs, and Renewals to support implementation and adoption of GitLab's key workflows at scale.

Your role focuses on building trusted advisor relationships, enabling successful customer implementations, and creating workshops and content for reusable enablement across teams.

Qualifications

• Fluency in English and Spanish; Portuguese a plus.
• Located in the United States, Mexico, or Brazil (remote-friendly).
• Experience supporting GitLab use cases (CI/CD, source code management, DevSecOps, Agile Planning).
• Ability to translate tool capabilities into customer outcomes.

Responsibilities

• Engage with customers as a technical consultant post‑sale via Zoom calls and email.
• Guide on GitLab use case implementation across CI/CD, DevSecOps, and Agile Planning.
• Deliver enablement through webinars, labs, and on‑demand sessions in a pooled model.
• Provide architectural guidance aligning technical decisions with customer outcomes.
• Collaborate with sales and renewals to share subject‑matter expertise.
• Develop workshops, demos, and reusable enablement content with cross-functional teams.
• Build specialty competency in GitLab technologies for internal and customer use.
• Contribute to customer-facing learning resources and GitLab documentation.

Skills

English & Spanish

Technical advisor

DevSecOps tools

Architectural discussion

Clear written & verbal communication

Post-sales support

Time management

Continuous learning

Tools

DevSecOps tools

Job description

GitLab is seeking a Customer Success Engineer to deliver technical product expertise and best practice guidance after the sale. You will work with Success Managers, AEs, and Renewals to support implementation and adoption of GitLab's key workflows at scale.

Your role focuses on building trusted advisor relationships, enabling successful customer implementations, and creating workshops and content for reusable enablement across teams.