Remote L2 IT Support | Microsoft 365 Admin

Private Advertiser; Mimaropa; Remote; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO coverage for you + 1 dependent

Paid leaves

100% permanent work-from-home

Full-time, long-term opportunity

Job summary

Private Advertiser is seeking an L2 IT Helpdesk & O365 Administrator to work from home, supporting multiple clients in a fast-paced, people-first environment. The role emphasizes proactive troubleshooting, strong Microsoft 365 experience, and timely issue resolution across diverse systems.

The ideal candidate will handle remote end-user support, manage tickets, and perform basic Microsoft 365 admin tasks while collaborating with internal teams and vendors.

Qualifications

• Experience in IT Helpdesk, Service Desk or Technical Support.
• Working knowledge of Microsoft 365 administration.
• Basic networking concepts, hardware and Windows environments.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Good written and verbal English communication.
• Ability to manage multiple tasks and prioritize.
• Customer-focused mindset with a willingness to learn.

Responsibilities

• Provide remote IT support to end users across client environments.
• Manage and respond to support tickets within agreed timelines.
• Troubleshoot hardware, software, networking, printer, and connectivity issues.
• Assist users with Microsoft 365 concerns including Outlook, Teams, OneDrive, SharePoint, and accounts.
• Perform basic Microsoft 365 administration tasks such as password resets and license assignment.
• Monitor backup jobs and escalate or resolve issues as needed.
• Coordinate with third-party vendors and service providers for issue resolution.
• Document troubleshooting steps, resolutions, and updates accurately.
• Support onboarding and offboarding IT tasks.

Skills

IT Helpdesk experience

Microsoft 365 administration

Networking basics

Ticketing systems

Remote support tools

Troubleshooting

English communication

Multitasking

Tools

Microsoft 365 Admin tools

Remote access tools

Job description

Private Advertiser is seeking an L2 IT Helpdesk & O365 Administrator to work from home, supporting multiple clients in a fast-paced, people-first environment. The role emphasizes proactive troubleshooting, strong Microsoft 365 experience, and timely issue resolution across diverse systems.

The ideal candidate will handle remote end-user support, manage tickets, and perform basic Microsoft 365 admin tasks while collaborating with internal teams and vendors.