Remote L1 IT Technician - Graveyard Shift Support

1840 & Company; Lucena; Remote; PHP 434.000 - 521.000; Vollzeit

Zusammenfassung

1840 & Company is seeking a dedicated remote L1 IT Technician in the Philippines. You will provide first-level technical support to end-users, addressing hardware and software issues and ensuring timely resolutions.

The role requires basic IT knowledge, familiarity with ConnectWise, and strong communication. It offers an entry-level pathway with a graveyard schedule and an hourly rate of USD 5–6.

Qualifikationen

• Diploma or equivalent required.
• Basic hardware, OS and software knowledge.
• ConnectWise experience preferred.
• Excellent communication and attention to detail.

Aufgaben

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Kenntnisse

Strong communication

Problem solving

Independent worker

Team player

Ausbildung

Diploma

Tools

ConnectWise

Jobbeschreibung

1840 & Company is seeking a dedicated remote L1 IT Technician in the Philippines. You will provide first-level technical support to end-users, addressing hardware and software issues and ensuring timely resolutions.

The role requires basic IT knowledge, familiarity with ConnectWise, and strong communication. It offers an entry-level pathway with a graveyard schedule and an hourly rate of USD 5–6.