Remote IT Systems Support Specialist (Microsoft 365)

People Partners; Manila; Remote; PHP 350,000 - 520,000; Full time

Benefits offered by this job

HMO on Day 1

13th Month Pay

21 Leave Credits Annually

Company-provided equipment

Remote work setup

Job summary

PeoplePartners is hiring an IT Systems Support Officer for a fully remote role. You will support users across Microsoft 365 and business systems, manage access, and assist with system changes while upholding cybersecurity and data privacy standards.

Ideal candidates have at least 2 years in IT support, strong troubleshooting skills, and experience with cloud-based platforms. This position offers day shifts and the flexibility of remote work within a global context.

Qualifications

• Minimum of 2 years of IT support or systems support experience.
• Hands-on with Microsoft 365 and cloud-based platforms.
• Ability to troubleshoot hardware and software issues.
• Experience managing user accounts, permissions and access.
• Familiarity with cybersecurity and data privacy basics.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Provide user support across Microsoft 365 and business systems.
• Troubleshoot common hardware and software issues.
• Resolve login, user access, permissions, and connectivity issues.
• Manage user accounts, permissions, and system access.
• Escalate complex problems to external IT providers as needed.
• Maintain IT asset registers, licenses, and system records.
• Document IT requests, changes, resolutions, and outstanding issues.
• Assist with new system implementations, software updates and tests.
• Support cybersecurity, data privacy, and access-control procedures.
• Identify opportunities to improve systems and processes.

Skills

Microsoft 365

IT troubleshooting

hardware and software support

user accounts permissions access

cloud-based platforms

IT records documentation

basic networking

cybersecurity fundamentals

communication skills

independent work

Job description

PeoplePartners is hiring an IT Systems Support Officer for a fully remote role. You will support users across Microsoft 365 and business systems, manage access, and assist with system changes while upholding cybersecurity and data privacy standards.

Ideal candidates have at least 2 years in IT support, strong troubleshooting skills, and experience with cloud-based platforms. This position offers day shifts and the flexibility of remote work within a global context.