Remote IT Support Technician (Mac & Windows)

Booth; Taguig; Remote; PHP 3,030,000 - 4,113,000; Full time

Job summary

Booth is seeking a Level 2 IT Support Technician to deliver hands-on technical support for Australian-based clients, operating remotely to Sydney business hours. You’ll manage endpoints, cyber security, and cloud backups across Windows, macOS, and Google/Microsoft ecosystems.

The role emphasizes problem-solving, clear user communication, and escalation when needed, with responsibilities spanning ticket ownership, onboarding/offboarding, and proactive documentation.

Qualifications

• 4+ years of hands-on IT support including Level 2 responsibilities.
• Experience supporting Windows and macOS in business environments.
• Deep experience with Microsoft Entra ID, Exchange Online, MFA, Outlook, Teams, OneDrive, SharePoint.

Responsibilities

• Serve as first response for Level 1 and 2 incidents and requests across multiple clients.
• Troubleshoot Windows and macOS OS issues; support Microsoft 365 and Google Workspace apps.
• Administer Microsoft Entra ID sign-in, MFA, and device registration; onboarding/offboarding staff.
• Administer Google Workspace users, licenses, and data access; audit logs and security reviews.
• Support security notifications, backups, and incident remediation; assist with restores.
• Create troubleshooting guides and use PowerShell/automation to reduce manual work.

Skills

Windows & macOS support

MS Entra ID & Exchange Online

English communication

PowerShell scripting

MSP experience

Tools

Mosyle MDM

JAMF

ManageEngine Endpoint Central

PowerShell

Job description

Booth is seeking a Level 2 IT Support Technician to deliver hands-on technical support for Australian-based clients, operating remotely to Sydney business hours. You’ll manage endpoints, cyber security, and cloud backups across Windows, macOS, and Google/Microsoft ecosystems.

The role emphasizes problem-solving, clear user communication, and escalation when needed, with responsibilities spanning ticket ownership, onboarding/offboarding, and proactive documentation.