L2 IT Support Technician – Windows & Mac (Remote)

Booth; Makati; Remote; PHP 450,000 - 650,000; Full time

Job summary

Booth is seeking an IT Support Technician Level 2 to provide hands-on technical support for Windows and macOS environments for Australian clients. You will manage endpoints, security and cloud backup while aligning with Sydney business hours.

The role requires strong problem-solving, end-user communication, and experience in MSP settings to ensure timely resolution and proper escalation when needed.

Qualifications

• 4+ years in hand-on Level 2 IT support within MSP or outsourced service desk.
• Strong experience supporting Windows and macOS in business environments.
• Deep experience with Microsoft Entra ID, Exchange Online, MFA, Outlook, Teams, OneDrive and SharePoint.
• Working knowledge of DNS, DHCP, TCP/IP, Wi‑Fi, and VPN troubleshooting.
• Experience using ticketing systems, remote support tools, and endpoint management platforms.
• Ability to read, adapt, and safely run basic PowerShell commands and scripts.
• Strong written and spoken English; support for Australian business users.

Responsibilities

• Resolve Level 2 incidents and service requests across multiple customer environments.
• Troubleshoot Windows, macOS, Outlook, Teams, OneDrive, SharePoint, and common business software.
• Investigate device performance, sign-in problems, and connectivity issues; escalate as needed.
• Administer Exchange Online, Teams, SharePoint Online, and OneDrive; manage sign-ins and permissions.
• Review sign-in logs; assist with privileged access changes following procedures.
• Administer Google Workspace users and groups; onboarding/offboarding.
• Support Windows and macOS devices; patching and encryption; documentation.
• Monitor security notifications and assist with remediation; backups.
• Create troubleshooting guides; use PowerShell/automation to reduce manual work.

Skills

Windows & macOS support

English communication

PowerShell basics

Remote support

Tools

Microsoft Entra ID

Exchange Online

Outlook

Teams

OneDrive

SharePoint Online

PowerShell

Intune

Mosyle

Job description

Booth is seeking an IT Support Technician Level 2 to provide hands-on technical support for Windows and macOS environments for Australian clients. You will manage endpoints, security and cloud backup while aligning with Sydney business hours.

The role requires strong problem-solving, end-user communication, and experience in MSP settings to ensure timely resolution and proper escalation when needed.