Remote IT Support Specialist - Internal Helpdesk & Networking

compassexperiencelabs; Metro Manila; Remote; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Fully remote

Competitive wages

Comprehensive training

Career development

Inclusive culture

Job summary

Compass Experience Labs is hiring for a remote IT support role to assist US-based employees with store devices, network issues, and company systems. You will diagnose problems, perform remote troubleshooting, and document incidents for the knowledge base.

The role requires 1–2 years of Tech Level 2 experience in a BPO or IT service desk, strong hardware and networking skills, and excellent English communication. A fully remote position with comprehensive training is offered.

Qualifications

• 1–2 years of Tech Level 2 experience within a BPO/IT service desk setting.
• Strong proficiency with hardware and networking.
• Good understanding of security best practices in regulated environments.
• Experience with network troubleshooting tools (Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC).
• POS troubleshooting experience is a plus (ALOHA).
• Excellent English written and spoken communication.

Responsibilities

• Serve as primary contact for US-based employees, providing technical support for store devices, network, and systems.
• Conduct remote troubleshooting via diagnostics and targeted questions.
• Document incidents and resolutions; contribute to knowledge base updates.
• Deliver excellent customer service to internal team members while resolving issues per procedures.

Skills

Tech Level 2 support

Hardware proficiency

Networking

English communication

Education

2+ years IT support/BPO

Tools

Prisma

Fusion

New Era

PuTTY

Switch

IP Calculator

CMC

ALOHA (POS)

Job description

Compass Experience Labs is hiring for a remote IT support role to assist US-based employees with store devices, network issues, and company systems. You will diagnose problems, perform remote troubleshooting, and document incidents for the knowledge base.

The role requires 1–2 years of Tech Level 2 experience in a BPO or IT service desk, strong hardware and networking skills, and excellent English communication. A fully remote position with comprehensive training is offered.