Remote IT Support Lead — 24/7 & Process Excellence

Jobtailor; Pasig; Remote; PHP 5,643,000 - 7,524,000; Full time

Job summary

Jobtailor is seeking a seasoned leader to manage a remote support team delivering 24/7 IT services across North American operations. The role focuses on operations, performance, and continuous improvement while coordinating with cross-functional teams.

You will drive service delivery, project execution, and staff development, ensuring adherence to processes and timely incident resolution. This position offers remote work with global collaboration.

Qualifications

• Experience leading a team of remote support engineers providing 24/7 IT support services.
• Ability to oversee daily operations, team performance, service delivery, and project execution.
• Experience planning IT service activities and processes.
• Experience tracking team performance and budgets.

Responsibilities

• Lead a team of remote support engineers delivering 24/7 IT support services.
• Oversee daily operations, team performance, service delivery, and project execution.
• Plan IT service activities and processes.
• Track and oversee the team’s performance.

Skills

Team Leadership

Project Management

Process Improvement

Mentoring

Coaching

Customer Trend Analysis

Job description

Jobtailor is seeking a seasoned leader to manage a remote support team delivering 24/7 IT services across North American operations. The role focuses on operations, performance, and continuous improvement while coordinating with cross-functional teams.

You will drive service delivery, project execution, and staff development, ensuring adherence to processes and timely incident resolution. This position offers remote work with global collaboration.